Frequently Asked Questions
Find answers to common questions about our services.
Click on the 'Register' button at the top right corner. Fill in your name, email, and password. You'll need to verify your email address to activate your account.
Yes, to comply with local regulations and ensure the security of our platform, all users must complete basic KYC (Know Your Customer) verification, including NID submission.
We offer some of the lowest fees in the market. Our standard exchange fee is 0.5% per transaction. There are no hidden charges.
Crypto deposits are credited after 1-3 network confirmations. Fiat deposits (Bkash/Nagad) are usually processed within 5-15 minutes during business hours.
No, each user is allowed only one verified account. Creating multiple accounts may lead to suspension.
Absolutely. We use industry-standard encryption, cold storage for the majority of funds, and strict security protocols to keep your assets safe.
Still have questions?
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